SHIPPING & DELIVERY POLICY
Last updated 12 April 2023
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://nebiaclothing.com/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard shipping on all orders.
Once your order has been packed we will send you an e-mail with the tracking number
We also offer the option to select a PAID Express shipping option to receive your order faster. The cost of Express shipping will be shown, both in the shopping cart and in checkout, once you enter the delivery address.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:
(last updated on October 26, 2022)
- Russia
- Crimea and the Luhansk and Donetsk regions of Ukraine
- Belarus
- Cuba
- Ecuador
- Iran
- Syria
- North Korea
- Afghanistan
- Aruba
- Bhutan
- Chad
- Cayman Islands
- Solomon Islands
- Laos
- Libya
- Mongolia
- Papua New Guinea
- Samoa
- South Sudan
- Timor-Leste
- Turkmenistan
- Yemen
Free Standard shipping is valid on international orders.
For information about customs process:
- Email info@nebiaclothing.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders only ship on Business Day, which are Monday – Friday
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
DELIVERY TIME
Delivery time depends on the product and includes:
– Product realization and handling: 2-5 business days
– Product shipment: Shipping time depends on the product and the destination country
You can calculate the exact delivery time for your order by entering the delivery address in the shopping cart (or checkout page). Automatically you will receive an estimated timeframe in the order summary.
DUTY TAXES
IT IS RARE THAT IT HAPPENS, but depending on the destination of your order and the location of your management, you may have to pay customs fees. Fees vary depending on the value of your order, country limits, and other factors.
You can calculate the amount of customs fees at this site: (fill in the required fields carefully. You will find the result under the heading “Duty & Tax Charges”)
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://nebiaclothing.com/return-policy/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: info@nebiaclothing.com